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Passengers have described the stress of not knowing how to get home and spending huge sums of money after getting marooned by Ryanair.Stella Scott, 69, was sent a text six hours before her Malaga flight and was offered seats to Bristol nine days later, leaving her family including three-year-old grandson marooned.
Mark Adkins was stuck in Spain with his wife, 11-month old baby and 77-year-old disabled father, who was forced to 'crawl' on to a train from Valencia to Barcelona to get a new flight.The airline has cut a total of 514 flights into and out of Spain over the next six weeks, around a third of the 2,100 total.Spain's Development Minister Inigo de la Serna said it was up to the Spanish Aviation Safety and Security Agency to determine the type of sanction Ryanair should face.Today it emerged that air crew across Europe could start a slew of new cancellations over alleged poor conditions working for the budget airline, whose share price was down two per cent today.One senior Ryanair pilot told Mail Online: 'Pilots are now gathering and arranging meetings around Europe.Lynda Lancaster's granddaughter Rhiannon Hawkins, 19, 'cried herself to sleep' after she was forced to cut her week's holiday in France short having spent £25 waiting for an answer on Ryanair's helpline.
The airline responded to claims that calls were costing £25 by saying: 'This £25 call cost claim is untrue. 'Our reservations number costs 13p per minute and our other UK number is a low-cost local rate number.
Serious flight crew unrest exists with the possibility of crew action against company, including mass sick days and working to rule.
'Pilot's are sick of threatening management conduct.
Angry customers are inundating Ryanair's Facebook page with reports of problems with the airline's refund and compensation process, and its complaints tracker.
Many are also complaining their calls and messages through the airline's call centre and online 'chat' service are going unanswered or being cut off.
Addressing questions over whether the airline could be stripped of its licence, he said: 'Those are big words.'We're talking about a range of sanctions that at the moment are economic ones.'The most serious sanctions can reach some four million euros but it's up to the Spanish Aviation Safety and Security Agency to determine the level of seriousness.' 'The vast majority of these requests are being dealt with online, but as our call centres and chat lines are extremely busy we ask affected customers to bear with us as we do everything we can to respond to their requests and try to resolve any problems we have created for them, for which we again sincerely apologise.' Boss Michael O'Leary appears not to have spoken since Monday's extraordinary press conference where apologised for the 'mess' his company had caused customers.